At Elegant Vogue HK, we want you to love every purchase. If you are not completely satisfied with your order, we are here to help.

Please review our return and refund policy below.

1. Return Eligibility

We accept returns within 30 days of receiving your order.

To be eligible for a return:

  • Items must be unworn, unused, and in their original condition.
  • Items must include original tags and packaging.
  • Items must not have any stains, damage, perfume smell, or signs of wear.

Items returned that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale
  • Discounted clearance items
  • Gift cards
  • Items damaged due to improper use
  • Items without original packaging or tags

3. Return Process

To request a return, please contact us at:

Email: support@elegantvoguehk.com

Please include:

  • Order number
  • Product name
  • Reason for return
  • Photos of the item (if the item is damaged or incorrect)

Our customer service team will review your request and provide return instructions.

4. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is defective.
  • The wrong item was sent.
  • The product was damaged during delivery.

We recommend using a trackable shipping service when returning items.

Elegant Vogue HK is not responsible for items lost during return shipping.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to the original payment method.
  • Refunds usually appear within 5–10 business days, depending on your payment provider.

Original shipping fees are non-refundable unless the return is caused by an error on our part.

6. Exchanges

We currently do not offer direct exchanges.

If you need a different size or style, please return your original item and place a new order.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos of the item
  • Description of the issue

We will review your request and provide a suitable solution.

8. Order Cancellation

Orders can be cancelled within 24 hours after purchase.

Once an order has been processed or shipped, cancellation requests cannot be accepted.

9. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Email: tiantian@elegantvoguehk.com

Website:
https://elegantvoguehk.com/